Ask your IT or email provider (e.g., Gmail) to:
- Whitelist the domains & IP addresses below
- Exempt the same domains/IP addresses and your corporate From Addresses from your "spoofing" rules.
We also recommend ignoring certain IP addresses (such as internal ones) to keep them from skewing your data.
ITEMS TO WHITELIST
(The address above is especially important if you have an integrated CRM)
Why is this setup important?
Your corporate email system checks IP addresses, among other things, for verification and security. When you whitelist Act-On’s IPs, you are telling your email provider that you trust Act-On and want to receive messages from our platform. This ensures that important system emails are not sent to your Spam folder.
Why does Act-On add/change IPs?
To continue to provide high quality service and have room to allow for additional sending, we will add and remove IP resources to ensure the highest delivery possible for our clients. When this happens, we ask that you please repeat this setup process to stay up to date. This change is beneficial, and will not harm your sends in anyway.