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Act-On Software

Setting up an Email From Domain

When you pick email addresses to use as the 'From' on your messages, the domain for each one must be specially configured and authenticated to work for this purpose. For example, if you send from info@company.com and sales@ourcompany.net, complete this setup for company.com and ourcompany.net.

Important: Setting up an Envelope From domain is a separate process.

Every time you add a From address with a new domain, you must complete this setup for that domain.

SPF for Email From

You must enable Sender Policy Framework (SPF) for each Email From domain to let Act-On send emails on your behalf.

  1. Choose the addresses you want use as From addresses on your messages (eg., marketing@company.com, janesmith@ourcompany.com, info@company.net) and make a list of the domains
  2. Add the From addresses in Act-On

    Next, work with your mail or IT team to:
  3. For each domain (bolded in examples above) create a new TXT record under the DNS of the domain:
    • v=spf1 include:_spf.act-on.net -all
  4. Continue the process below

Important: Setup is not finished until all steps below are complete.

DKIM for Email From

You must enable DomainKeys Identified Mail (DKIM) for each Email From domain to let Act-On use it as From label on your messages.

  1. Gather the list of domains you are using for your From addresses (the same list used above)
  2. From the Start page in Act-On, locate your Account ID (in the Account section, next to your Account Name)
  3. For each domain: Work with your IT to create a new CNAME entry with the format below in the DNS of that particular domain:
    (AOAccountID)aoauth._domainkey.(yourdomain.com)
    and point it to dkim.act-on.com
    • See Editing Your DNS to Implement DKIM for how to add the CNAME in your hosting service
    • For multiple accounts: Please use your parent account's ID for the CNAME entry on all child accounts
  4. Continue the process below

Important: Setup is not finished until all steps below are complete.

Support Ticket for Email From

After setting up SPF and DKIM for your Email From domain, contact our support team using the links below to complete the process.

Please log in to make this request.

If you are not able to use the link above because you do not have Act-On login credentials, click here.

Support will reply to confirm that setup is complete.

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