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Act-On Software

Adding an SSL Certificate

Adding an SSL certificate to your marketing domain allows you to deliver content to visitors more secure, as well as use the Act-On beacon to track secure pages.

Note: This setup is not needed if you are not using a custom sub-domain/CNAME (e.g.

Here's the process to add or update a certificate:

  1. Provide some company information to Act-On Support (see below)
  2. Support will reply with a certificate signing request (CSR)
  3. Buy an SSL certificate from the signing authority of your choice, providing the CSR when prompted
  4. Send the certificate details to Act-On Support so it can be installed on your marketing domain

Request a CSR

Use this form:

Act-On Support will follow up with you to continue the installation.

Technical Details

The technology that Act-On uses to support 'https' pages when hosting a certificate is Transport Layer Security (TLS SNI). Below is a list of browsers that currently support TLS SNI:

  • Opera 8.0 and later (the TLS 1.1 protocol must be enabled)
  • Internet Explorer 7 or later (under Windows Vista and later only, not under Windows XP)
  • Firefox 2.0 or later
  • Curl 7.18.1 or later (when compiled against an SSL/TLS toolkit with SNI support)
  • Chrome 6.0 or later (on all platforms – releases up to 5.0 only on specific OS versions)
  • Safari 3.0 or later (under OS X 10.5.6 or later and under Windows Vista and later)
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