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Act-On Software

Creating a New Email Message and Adding Recipients

AUDIENCE: Administrators, Marketing Users
OBJECTIVES:

  • Create a new email message from the Sent page
  • Add recipients to a previously-sent email message
You can create a new email message from a previously-sent message from within the Sent page. You also have the ability to add recipients and consolidate the sent email report instead of sending a separate email.

Follow the steps below to create and send a new email message from a previously-sent message:

  • Click Outbound Sent
  • Click New Message, and select Start From A Sent Message.
  • You can also hover over a previously-sent email message, and click New to begin using the email composer

Follow the steps below to add recipients to a previously-sent message rather than sending a new email message:

  • Click Outbound Sent.
  • Hover over a previously-sent email message, click the down-arrow.
  • Click Add Recipients & Resend
  • Click OK.
  • Identify the list that you want to add to the previously-sent message.
  • Click Next, and review the email message.
  • Click Next, and send the email immediately or schedule it to be sent at a later time.
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