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Act-On Software

Addressing an Email Message to Specific Recipients

AUDIENCE: Administrators, Marketing Users

Act-On allows you to be very precise about whom you send – or don't send – email messages to.

Here are some steps to take in doing just that.

From the Address tab in the message composer:

  • Click Choose Specific People
  • Choose a list to search through for your recipient
  • Either search or scroll to find your desired recipient.
  • Click Submit when you are finished adding recipients.

AOmegaphonesmall.pngPlease note:

When sending to specific recipients you can only choose lists or segments with 2500 contacts or below.

  • Click Choose Lists or Segments
  • Choose your lists/segments 
  • Click Submit
    • You can send and suppress multiple lists in the same campaign. This protects you from sending a message to a contact on a suppressed list who is also included on a recipient list.
    • List choices include: Account lists, Marketing lists, Signup lists, Webinars lists, and all segments of those lists
    • Act-On automatically suppresses all contacts in your Opt-Out, Hard Bounces, Spam Complaints, and Email Suppression Domains lists, as well as duplicates. If duplicate suppression is not desired, uncheck the Suppress Duplicates at the top of the screen.


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