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Act-On Software

Managing Failed Email Messages

 

Multiple variables are considered by Act-On when sending an email message. For example, if you are sending to multiple lists and segments, Act-On ensures that you have enough active contacts available in your account to allow the email to be sent. If you do not have enough active contacts, the email will fail.

Follow the steps below to address a failed email send:

  • Click Outbound Failed.
  • Each email message shown will specify why the email failed to send.
  • Hover over the email to either Reschedule or Move To Drafts.

If your message did not send because you have exceeded your account send limit, contact your Customer Success Manager (CSM) for further assistance.

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