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Act-On Software

Tracking Secure Pages

 

The Act-On Beacon Tracker code is built to track website traffic on public ('http') pages; however, it can also monitor traffic on secure ('https') pages.

To track secure pages at your domain, an SSL certificate for your Custom Marketing Domain is required. Act-On will provide you with a Certificate Signing Request (CSR) for the purpose of obtaining an SSL certificate from a third-party certificate authority. Please note that the selection of a third-party certificate authority is the responsibility of the user and the user's organization.

AOmegaphonesmall.pngPlease note: If you choose NOT to use your own custom sub-domain/CNAME (e.g. marketing.actomatic.com), then you do not need to complete this setup

 

To begin this process, submit a request by clicking here, and provide the following information regarding your organization:

  • Country Name (two-letter code): US
  • State or Province Name (full name): California
  • Locality Name (city): Roseville
  • Organization Name (company): ABC Company
  • Organizational Unit Name (section): Marketing department
  • Common Name (Note: this must be the exact Custom Marketing Domain): marketing.actomatic.com
  • Email Address: marketing@example.com

 Act-On will use the information above to provide you with the CSR. Take the CSR to the certificate authority of your choice to obtain the required SSL certificate. Note that the certificate needs to be non-wildcard and either an OV, DV, or EV SSL certificate for an Apache server.

Once you have obtained the SSL certificate, please send back the following items to Act-On Support:

  • The SSL certificate for the sub-domain (e.g., marketing.actomatic.com) that your organization was issued by the certificate authority
  • The intermediate SSL certificates as provided by the certificate authority

Act-On will confirm via email once the certificate is hosted for your sub-domain.

The technology that Act-On uses to support 'https' pages when hosting a certificate is Transport Layer Security (TLS SNI). Below is a list of browsers that currently support TLS SNI:

  • Opera 8.0 and later (the TLS 1.1 protocol must be enabled)
  • Internet Explorer 7 or later (under Windows Vista and later only, not under Windows XP)
  • Firefox 2.0 or later
  • Curl 7.18.1 or later (when compiled against an SSL/TLS toolkit with SNI support)
  • Chrome 6.0 or later (on all platforms – releases up to 5.0 only on specific OS versions)
  • Safari 3.0 or later (under OS X 10.5.6 or later and under Windows Vista and later)
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