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Act-On Software

Setting Up Streams

AUDIENCE: Administrators, Marketing Users 
OBJECTIVES:

The Advanced Social Media Module Streams allow you to monitor social media channels in real-time and engage with your audience.

To create a new stream, simply head over to the Streams tab in your account, click on the big plus button and select the desired stream type.

When creating a new stream you will have to select the profile or page which will be used to request the data from the social network. The same profile or page will later be used when engaging with posts in that stream.

Organising streams

Once you created a few streams you can also start organizing them into tabs located above the streams. Each tab can contain several streams, and while the number of streams per tab is not limited, we recommend a maximum amount of 5-7 streams per tab according to your screen width.

Twitter

Type Description
Mentions View the most recent mentions of the selected handle
Retweets View the tweets that have been recently retweeted
Feed View the most recent tweets sent by the selected handle
Search View the most relevant tweets matching a specified search query
Lists View a timeline of tweets authored by members of the specified list
Likes View the most recent recent tweets likes by the selected handle
Messages View direct messages sent to the selected handle
Home Timeline View tweets and retweets posted by the selected handle and the users he follows

Facebook

Type Description
Destination When a user reaches a specified webpage on your website e.g. /thankyou.html
Event When a user conducts a specified action, like viewing a video

LinkedIn and Google+

Both LinkedIn and Google+ offer only a page stream which allows to follow the home timeline for the selected page.

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