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Act-On Software

Creating a Response Page for a Form and Choosing How it Will Display

AUDIENCE: Administrators, Marketing Users
OBJECTIVES: 

  • Define the various form response page options and their uses
  • Identify how the response page will display once a form is submitted
Act-On forms can be set up to show a specific response page after the form is submitted (i.e., after the Submit button is clicked). In addition, you can customize how the response page will display.

Follow the steps below to create a response page for your form:

  • Click Contacts, and click Forms.
  • Create a new form, or edit an existing form.
  • Click 2. Settings.
  • Within the Response Page section, choose from one of the following:
    • Show This Message – You can create your own message using the rich text editor. Create a response message that simply says 'Thank you for submitting the form', or use the advanced source editor to create a custom HTML response page.
    • Redirect to URL – Provide a public URL to which form submitters will be redirected after they click the Submit button. Make sure to click Test to ensure the public URL is valid.
    • Show This Landing Page – Choose from any of the landing pages in your Act-On account where form submitters will be redirected after they click the Submit button. Make sure to click Test to ensure the landing page is still valid.
    • Show Another Form – Choose from any of the forms in your Act-On account where form submitters will be redirected after they click the Submit button. Make sure to click Test to ensure the landing page is still valid. 
      • This option is especially useful when you create multiple forms as one complete survey. Each form (with a set of survey questions) will redirect to another form (that contains another set of survey questions).

Once you've created the response page, you have the option to choose how the response page will display in a web browser:

  • Same browser window – When the form is submitted, the response page will display in the same browser window where the form was located. If you are iframing the Act-On form to a web page, this option causes the form response to display within the iframe window.
  • New browser window – When the form is submitted, the response page will display in a new browser window that is separate from the form. The form will continue to show, but will not include the Submit button.
  • The whole browser window – When the form is submitted, the response page will display in the same browser window where the form was located. If you are iframing the Act-On form to a web page, this option would 'reach' outside of the iframe window and redirect the entire web page to the target response page.
  • The parent browser window – When the form is submitted, the response page will display in the same browser window where the form was located. If you are iframing the Act-On form to a web page, this option would be useful if you have multiple levels of iframes on your page. This would take over the iframe that was one level higher than your current iframe.
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