AUDIENCE: Administrators, Marketing Users
This helps reduce the number of 'opt-out of all' requests generated by your email recipients by enabling those only interested in newsletters to specifically opt-out of promotional mail, for example.
Setting up the Subscription Management Feature
To turn the Subscription Management feature on:
- Navigate to Contacts > Subscription Management.
- To use the Subscription Management feature, you must first set up your categories. The feature is turned off by default. Under Subscription Categories, click the checkbox to enable your subscription categories then click Save.
- Once your subscription categories are enabled, toggle the on/off switch to the ON position by clicking Off.
- Then customize your message to your recipients (or use the default text).
- Next, you need to establish your categories. For instance, 'Promotional' for your marketing email, 'Newsletter' for your newsletters, and perhaps others depending on your business. To add additional categories, select Add.
- Click Save.
Using the Subscription Management Feature When Sending Email Messages
Once you have established your categories, you need to categorize all new email messages going forward using the Category option.
In the Address step for any new message , draft, or template, you will see the Subscription Category option near top of the dialog window. If you do not see the Category option, ensure that the Subscription Management feature is turned on.