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Act-On Software

Adding Email Addresses to Send From

Add 'From Addresses' to send e-mail on behalf of more individuals. You can also send from a general address like a marketing or sales alias.

These From addresses are sometimes referred to as Friendly From addresses. They are separate from the Envelope From address.

Examples of these addresses are sales@company.com or marketing@company.com. There is no limit to the number of addresses that can be added, and they do not use any of your Marketing User licenses.

To set a new From Address:

  1. Click Settings, then Other Settings
  2. Click From Addresses
  3. Click Add From: Address
  4. Enter the information in the requested fields
  5. Click Add
  6. To set this address as the default for your account, click the button in the Default column

Important: If this address uses a new domain that has not yet been used in Act-On, additional setup is required.

Act-On will send a verification email to that inbox, so please click the verification link to confirm. Once the email is confirmed, you can start using it as a from or reply to address.

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