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Act-On Software

Identifying Email Messages Opened from Various Email Clients

AUDIENCE: Administrators, Marketing Users
OBJECTIVES: 

  • Learn how to find individual Sent Message reports
  • Locate the Opened report
The Act-On Sent Message report can provide you with a list of the various email clients used by your email message recipients (e.g., Outlook, Google Mail, etc.).

To view the Sent Message report, follow the steps below:

  • Click Outbound Sent.
  • Hover over the desired sent message, click the down-arrow > Reports.
  • From the Report tab, click Opened.
  • The Operating System and Browser columns will provide information about the specific email clients  and operating systems used.
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