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Act-On Software

Sending a Text-Only Email Message


Most email clients can display HTML (sometimes called 'rich text') messages. When you send an HTML message, Act-On also automatically includes a text-only version that can be displayed by older email programs. A message in this 'two-in-one' format is commonly called a multipart message.

Some email clients consider multipart messages to be spam, and remove all the HTML encoding before displaying the HTML version of your message. The result is typically a lot less attractive than the text-only version Act-On has created for you.

If you know a recipient's email address is in a domain that can't accept HTML or multipart messages, click on the Send Text button when you send the message. Even better, select the Plain Text Only template for your message, and use the Preview capability as you edit the content until it looks the way you want it to.

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