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Act-On Software

How to Suppress Form Submissions

Objective: Learn how to suppress form submissions using various methods.

The new Form Composer provides several options for suppressing Form submissions. Each type of suppression has specific functionality, purpose, and user experience. After reading this guide, you will be able to use native Form Composer features to block submissions from contacts you do not wish to enter your marketing lists.

Overview of Suppression Options and potential reasons for using them:

Suppression Type Description Examples User Experience
Hiding the Submit Button Hides the submit button when a user filling out the form meets custom form conditions, thus preventing submission.
  • Collect Submissions from within a specific country/region, blocking contacts out of your territory.
  • Block submission from unqualified leads based on their responses, sending only qualified leads to your sales team.
  • Block specific company names, email addresses, keywords etc.
Form Submit button is hidden when a user is unqualified.
The user is then unable to submit the form.
Suppressed Domains Blocks specific email addresses from submitting based on the email domain. To block known direct competitors from entering your marketing lists. Redirected to a different page.
Capped Sign-ups Blocks submissions after a set number of contacts have filled out the form. Event registrations with limited space.
Limited number of special offers.
Redirected to a different page.
Expiration Blocks form submissions after a specified date.
  • Event or webinar registrations
  • Coupon offers
  • Monthly specials
Redirected to a different page.
reCAPTHCA Employ a reCAPTCHA field for additional form security. Helps to block spam form submissions. User must pass a reCAPTCHA test to submit the form.

Below you will find the steps involved in setting up each of these types of suppressions.

The majority of these instructions will be straight from the Form Composer. To navigate there:

  • Go to Content > Forms > create new or select “edit” for the form you are working on to open the Form Composer.

Form Composer: Properties Tab

Note:

Suppressed Domains, Capped Sign-ups, and Expiration all require re-direct URLs. This URL must be different than the URL used for successful submissions.

As a best practice, you can create a landing page advising the form could not be submitted. This will track the number of blocked submissions and provide your contacts with a better experience.

 

Hide the Submit Button

You can use Form Conditions to create rules that prevent visitors from submitting your form based on data collected in standard or hidden fields. This is set up using conditional logic. When conditions are met, the “Submit” button is hidden and the visitor is prevented from completing the form submission.

Edit Form Conditions to Hide the Submit Button

Examples:

Reason: IF Conditions THEN Conditions
Specific Email Address
(hide submit)
If  = “Email”
State  = “Is Equal To”
Value = enter the address you wish to block
Optional -  to add multiple emails here, click on  “+ OR” and enter the above conditions for each email.
Do = Hide<
Field = “Submit”
Outside your Sales Region
(hide submit)
If = “Country”
State = “Is Not Equal To” Value = “your region”
Optional -  to add multiple regions here, click on  “+ OR” and enter the above conditions for each region.
Do = Hide
Field = “Submit”
Inside your Sales Region
(show submit)
If = “State”
State = “Is Equal To”
Value = “your region”
Do = Show
Field = “Submit”
Instructions

To set this up, start at the Form Composer and proceed with the following instructions:

  1. First, add your data collection fields to the formLocation of Form Conditions Settings.
  2. Save the form (but do not close)
  3. In the Design tab, click on Form Conditions on the right hand side 
  4. Click the plus sign to add a new condition
  5. Enter a descriptive Rule Name
  6. Enter conditional logic for blocking submission
  7. Determine whether you wish to Hide or Show the Submit Button
    1. To SHOW the Submit Button when a contact IS qualified:
      1. Use the “IF” conditions to determine criteria for allowing submission
      2. Use the “THEN” result to “Show” the “Submit” button
    2. To HIDE the Submit Button when a contact is NOT qualified:
      1. Use the “IF” conditions to determine criteria for blocking submission
      2. Use the “THEN” result to “Hide” the “Submit” button
    3. Optional: Use an alternative content block that will show when the Submit button is hidden so that users know they are not qualified to submit the form
      1. First, add your alternative content block
        1. Drag & Drop the content block to above or below the Submit button
        2. Enter your message text. Click OK
      2. Go to your Form Conditions, and edit the newly created Submit Button conditions
      3. Under “THEN”, click “ +AND” to add another condition after your submit button setting
      4. Select Do: “Show” and Field: “Rich Text block message”

How to show a rich text block in place of submit button.

  1. Scroll down to click “OK”, then click “Close”
  2. Save the form

Notes:

  • The drop-down Field selection for the submit button will match the Button Label
  • Selecting “Hide” means that the conditions described will cause the button to disappear when the user makes specific entries on your form
  • Selecting “Show” will cause the Submit button to hide by default, and reveal the button once your user meets the conditional criteria when entering the form

 

How to Test
  1. Save the Form yet stay in the Form Composer (do not close)
  2. Navigate to the Review tab
  3. Success depends on whether you are choosing to show or to hide the button
    • If using “hide”:
      • The submit button will display when the form loads
      • Fill out the form as a contact meeting suppression conditions
      • The Submit button will hide, thus suppression the submission
    • If using “show”:
      • The Submit button will show once conditions are met, thus allowing submission for contacts meeting the profile
      • The submit button will not show when you load the page
      • Fill out the form as a contact meeting conditions

 

Suppressed Domains

To block form submission from specific domains, here are the following instructions:

  1. First, add the list of domains to block to your account. This suppresses outbound messages. For instructions, see: Suppressing Recipient Email Domains.
  2. Next, create/edit your form and set the domain suppression settings. This suppresses form submissions.
    1. Go to Content > Forms > create new or select “edit” for the form you are working on to open the Form Composer
    2. In Form Properties, scroll down and click on “Suppressed Domains”

Suppressed Domains

  1. Enter the page URL for visitors to be sent to when attempting to submit from a suppressed domain.

 

How to Test

Once you have finished creating and embedding your form to a landing page or your site, you may test the blocked form submission with the following steps:

  1. Visit the form as deployed.
  2. Fill out the form using a “test” email address coming from the domain in question.
  3. You should be redirected to the URL you set for blocked submissions.
    • To confirm, you may also check your Form Submission List to verify the information was not recorded.

 

Capped Sign-Ups

To block form submission after a defined number of contacts have signed up, proceed with the following instructions within the Form Composer:

  1. In Form Properties, click on “Capped Sign-Ups”

Capped Sign-Ups

  1. Enter the number of submissions allowed
  2. Enter the URL to redirect users who have completed the form after the maximum number has been hit

 

How to Test

Once you have finished creating the form, you may test the blocked form submission with the following steps:

  1. Make a Copy of the form
  2. Change the Capped Sign-ups to setting to "1"
  3. Create a landing page for testing purposes
  4. Submit the form once, and find success with the following:
    1. The redirect URL is correct for a successful submission
    2. Confirmation Email received (if you have this set)
    3. Form Submission List contains the record of the submission
  5. Submit the form a second time (with a different email), and find success with the following:
    1. The redirect URL is correct for a blocked submission
    2. Confirmation Email is NOT received (if you have this set)
    3. Form Submission List does NOT contain a record of the submission

 

Expiration

To block form submission after a specific date, start at the Form Composer:

  1. In Form Properties, click on “Expiration”

Form Expiration

  1. Click on the field “Expire on:” to enter the date and time. A calendar tool will pop up.
    1. First, select the date of expiration, and click “Next”.
    2. Select the hour of expiration and AM or PM, click “Next”.
    3. Select the minute of expiration, click “Next”.
  1. Enter the redirect URL to take your users once the time for submission has passed.
  2. Click “OK”
  3. Finish completing your form, Save and Close.

 

How to Test

Once you have finished creating the form, you may test the blocked form submission with the following steps:

  1. Create a landing page for testing purposes and connect the form to it. For instructions, see Creating a New Landing Page.
  2. Go to Expiration, change the time and date to yesterday (ie a time that has passed)
    1. You will see a warning that you are setting this to a time that has passed. Click “OK”.
  3. Save and Close.
  4. Grab landing page URL and visit the page.
    1. For success, this should automatically redirect to the page you’ve provided.
  5. Edit the form and update the expiration to the correct date and time.
  6. Visit the landing page URL and confirm the form is available to submit.

 

Using reCAPTCHA

You can add a reCAPTCHA field in Act-On forms for an extra measure of security and to ensure that form responders are actually humans and not bots.


From the Form Composer, add a Captcha field with the following steps:

  1. In the Design tab, find the Captcha block, drag and drop it to your form.

Select Captcha

  1. In the Edit Captcha Field section, you may change the alignment of the Captcha field.Edit Captcha
  2. This is what the Captcha field displays as in the form:

Captcha Block

Notes:

  • Alignment is the only setting for Captcha fields.
  • For more information on this function, see Google Support (What is reCAPTCHA?)
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