To remove an address from the hard bounce list:
- Click Contacts, and then click Other Lists, followed by selecting Bounces & Opt-Outs.
- Hover over the Hard Bounces List title, and click Open.
- If necessary, use the search option at the top of the page to locate the email address you're looking for.
- Once the address has been located use the icon to the left of the address to move it from the Hard Bounces list to your Soft Bounces list.
If you need to remove a batch of contacts from the Hard Bounces list, upload those contacts into the Soft Bounces list. The next time you send a message to those contacts, they will be removed from the Soft Bounces list altogether.