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Act-On Software

Handling Required Salesforce Fields in Forms

In order to synchronize data with Salesforce, the First Name, Last Name, Email Address, and Company fields are the minimum required fields.

If you do not need to collect one or more of these values in your form, you can add a hidden field for each of them. Act-On will then populate the fields with a value of '[not provided]' to meet Salesforce field minimum requirements.

Follow the steps below to allow Act-On to populate form fields with 'not provided':

  1. Click on Content, and click Forms.
  2. Edit an existing form, or create a new form.
  3. In Step 1: Layout, add a Hidden Field and add 'Company' as the field name.
  4. Save the form.
  5. Repeat the process for the Last Name and Email fields as necessary.