When setting up the Salesforce connector and attempting to install the package, your browser pop-up blocker may make the process a bit confusing. When you successfully enter your username, password, and security token, a Salesforce login page pop-up window will attempt to display.
This can sometimes get caught by your browser's pop-up blocker.
To fix the situation:
- Allow pop-ups from www.actonsoftware.com using your pop-up blocker preferences.
- Once this is complete, go back to the Salesforce connector set-up in Act-On and re-confirm your login. Act-On will recognize that the package is still not installed and prompt you to do it again.
- Log in to Salesforce and follow the steps to install the package.
- Return to Act-On and click the Finish button to complete the set-up.