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Act-On Software

Resetting the Salesforce Security Token

AUDIENCE:  Administrators, Marketing Users, Salesforce Administrators
OBJECTIVES: Learn how to reset your Salesforce security token to establish the connector between Salesforce and Act-On


The token is an automatically-generated key that must be added to the end of your Salesforce password in order to log in to Salesforce from an untrusted network.

For example, if your password is 'mypassword' and your security token is 'XXXXXXXXXX', then you must enter 'mypasswordXXXXXXXXXX' to log in. Security tokens are required when you log in via the Act-On connector.

To reset your security token:

  1. Click Your Name (in Salesforce) in the upper right-hand corner.
  2. Click Setup > My Personal Information > Reset Security Token.
  3. Click the Reset Security Token button.
  4. The new security token will be sent via email to the address on your Salesforce user record.
Note: If you have never been offered a security token because your organization restricts the IP addresses from which you can log in, the Reset Security Token node will not appear in Setup.
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