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Act-On Software

Sending an Automatic Webinar Confirmation Message


When creating your Cisco WebEx Event Center or Citirx GoToWebinar event in Act-On, you're able to create registration forms and confirmation email messages for each webinar. The auto-response confirmation message contains all the details associated with the webinar, including topic, time, date, join URL, and instructions.

You can send that information later in a reminder message as well, but the auto-response confirmation message lets your registrants know right away that their registration request has been accepted. It also provides them with the information they need to participate, including a calendar invite link.

Follow the steps below to create a signup auto-response message for your webinar:

  1. Click on Automation, and choose Webinars.
  2. Click on the webinar title.
  3. Create a signup form if it has not been created  yet.
  4. Create an auto-response message:
    • For GoToWebinar – Click Create in the Signup Auto-Response Message section, and build your email confirmation.
      • You can choose from any email message in your Act-On account.
    • For WebEx Event Center – Hover over the email message in the Auto-Response Message section, click Edit, and customize your email confirmation.
  5. Click Save.

Note: Once a GoToWebinar confirmation email is created or selected in Act-On, it cannot be deleted. Instead, you will need to delete the entire webinar, re-import it, and then leave the default settings intact (i.e. no Confirmation Message).

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