AUDIENCE: Administrators, Marketing Users
Although the Advanced Social Media Module supports multiple boards per account, we strongly advise to fully understand all the implications before opening more that one board.
The Advanced Social Media Module Advocate Boards don't share users or content. This means that a user (advocate) can only be on only one board and each piece of social content (message asset) can only exist in one board. Multiple boards should only be used in cases where there is a clear and distinct separation of users and content. For example, if your organization has a division in France, with a separate Salesforce and French only content, this situation could warrant a French Only board.
How to Add a New Board
From the user menu, head over to the Advocacy tab, click on the Create a New Social Advocacy button and type in the name of the new board.
Once the new board is created you'll be able to add new advocate users and configure the board settings.
The leaderboard is an open dashboard that shows the most engaged advocates by shares and clicks. There are some organizations that due to certain restrictions or policies don't want this information available to their employees. The leaderboard availability can be turned on and off from the setting section.
By default, advocates can edit the social content prior to posting on their social networks. We encourage personalizing the content as it tends to gain more engagement. In any case, the link attachment on Facebook and LinkedIn posts cannot be edits, regardless of the organizations settings.