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Act-On Software

Editing your DNS to Implement DKIM

AUDIENCE: Administrators, Marketing Users, IT Team
OBJECTIVES: Learn to edit your DNS to include a DKIM record.

In order to implement DKIM, you will need to edit your DNS to include a DKIM record. The steps vary based on your hosting provider.

Below are the steps to add the DKIM record to GoDaddy, Bluehost, HostGator, and Network Solutions.

Please note: These steps are meant as a general guide, but your hosting provider's interface may change.

Please check your hosting provider's help website if you need more detailed instructions.

To implement your DKIM key or TXT record in GoDaddy:

  1. Log into GoDaddy.com
  2. Once logged in, find your domain and click the DNS button
    dns1.PNG
  3. At the bottom of the Records section, click Add
    dns2.PNG
  4. Select the CNAME type and input the information from the setup steps
    dns3.PNG
    Note: Do not include your domain in the Host field. GoDaddy will add this automatically.
  5. Click Save

Once the new record is saved, it may take up to 24 hours to fully propagate so that DKIM can be completed in Act-On.

To implement your DKIM key or TXT record in BlueHost:

  1. Log into your account you have with BlueHost.
  2. Once logged in, direct your way to Domain Management and click on DNS Zone Editor.
  3. Once in your domains area, click on the drop down menu and select the domain you would like to implement your DKIM record and fill in the following information:
    • The Host Record - Will be the DKIM record your CSM provides for you.
    • TTL - Time to Live dictates how long in seconds other servers should cache the record for. For example, a TTL of 3600 will represent an hour.
    • TYPE - Click the drop down menu and select CNAME.
    • Points To: - Will be the server we need to point that record to.
  4. If the underscore isn’t acceptable in BlueHost, then we will need to use a TXT record type in that case. Your CSM will provide you with the TXT record for you.
    • Host Record - Will be the DKIM record your CSM provides for you.
    • TTL - Time to Live dictates how long in seconds other servers should cache the record for. For example, a TTL of 3600 will represent an hour.
    • TYPE - Click the drop down menu and select TXT.
    • TXT Value - Will be a strand of text and number values.
  5. Click Add Record

Once that process is done, it may take up to 24 hours for the new record to fully propagate so that DKIM can be completed in Act-On.

Note: The HOST record will be specific to your account number, so your DKIM record will look similar to this with a different number at the front. With BlueHost, you do not have to input the domain after the .domainkey since BlueHost already will recognize the domain that you select.

In order to implement your DKIM key, or TXT record in HostGator there are a couple steps to follow to access the DNS zone for HostGator.

  1. Log into your account you have with HostGator.
  2. Once logged in, direct your way to Domains and click on Advanced DNS Zone Editor.
  3. Once in your domains area, click on the drop down menu and select the domain you would like to implement your DKIM record.
  4. Fill in the following information:
    • The Host Record (Name) - will be the DKIM record your CSM provides for you.
    • TTL - Time to Live dictates how long in seconds other servers should cache the record for. For example, a TTL of 3600 will represent an hour.
    • TYPE - Click the drop down menu and select CNAME.
    • Address - Will be the server we need to point that record to.
  5. Click Add Record

If the underscore isn’t acceptable in HostGator, then we will need to use a TXT record type. Act-On Support will provide you with the TXT record for you.

  • Fill in the following information:
    • The Host Record (Name) - will be the DKIM record your CSM provides for you.
    • TTL - Time to Live dictates how long in seconds other servers should cache the record for. For example, a TTL of 3600 will represent an hour.
    • TYPE - Click the drop down menu and select TXT.
    • TXT Data - will be a strand of text and number values.
  • Click Add Record

Once that process is done, it may take up to 24 hours for the new record to propagate so that DKIM can be completed in Act-On.

Note: The HOST key will be specific to your account number, so your DKIM record will look similar to this with a different number at the front. With HostGator you do not have to input the domain after the .domainkey since HostGator already will recognize the domain that you select.

Please note: Network Solutions does not allow underscores in CNAME type records. You can use a TXT type record instead – just make sure to mention that you are using Network Solutions during setup.

In order to implement your DKIM key, or TXT record in Network Solutions there are a couple steps to follow to access the DNS zone for Network Solutions.

  1. Log into your account you have with Network Solutions
  2. Once logged in, direct your way to My Domain Names and click on Edit DNS.
  3. Once in your DNS area, click on the domain you would like to implement your DKIM record. Once in the domain you selected, click on the EDIT DNS tab.
  4. Next you will need to click on the Manage Advanced DNS Records.
  5. Next find the Text (TXT Records) area.
  6. Click on Edit TXT records and enter in the TXT area.
    • Host: The host will be the record that your CSM will provide for you such as in this case 13048aoauth._domainkey.yourdomain.com (Note: You do not need to include your domain in the "Host" field).
    • Text: The Text area will be the TXT record your CSM provides as well and will look something like this:
     
    k=rsa; 
    p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC2j1MGq5hvFNKYM6WK3EX9R97A2Ca65hR6rC4H9D1c30Wy2a94sLbz7D33KcAaSXeuRqyP
    

  7. Once that has been placed, click on the Save or NEXT button at the bottom. A new window will pop up make sure to click Save Changes otherwise the new records that were added, will not be placed into the DNS.
  8. After saving, you’re done. This will take anywhere from 4 hours to 24 hours to propagate through the internet.  Once Act-On can see that the host is pointing to the correct TXT record, your Onboarding Manager can activate DKIM your account.
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