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Act-On Software

Email Launch Exceeds Account Send Limit

AUDIENCE: Agency Users
OBJECTIVES: What to do if you receive a "Your message could not be sent" email that says: Launch exceeds account send limit

If you receive an email that states "Launch exceeds account send limit" email, go to the Agency Control Panel, and see how many Active Contacts are provisioned.

If it is lower than the expected List send, increase the Active Contacts by hovering over the account, click More > Provisioning and adjust as necessary.

  • Minimum reflects the number of Active Contacts currently used by the managed account during the current month period. You are not able to drop the number of Active Contacts below what has already been used.
  • Maximum reflects the amount of Active Contacts that have been provisioned to this specific managed account plus what is available in the main account total for distribution. 
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